Customer Services
Delivery
Everything you need to know about how and when your order arrives — packed to perfection by our team of miniatures enthusiasts.
How We Ship
Processed within 2 business days
We process and ship orders as soon as possible — usually within two business days. For faster shipping please select Express Delivery. All orders are dispatched from our UK warehouse and packed by our team of dolls house enthusiasts.
Rates & Times
Delivery by region
| Option | Carrier | Times | Price | Free Over |
|---|---|---|---|---|
| Standard Delivery | Royal Mail | 2–5 business days | £3.95 | FREE over £50 |
| Faster Delivery | Royal Mail | 1–3 business days | £4.95 | FREE over £95 |
| Dolls House Kits | Subject to change | 1–3 business days | £6.95 | FREE over £50 |
| Express Delivery | DPD or DHL | Next working day | £6.95 | — |
More information for UK delivery
Royal Mail Tracked 48
- Orders usually processed and shipped within 2 business days. Longer during busy periods.
- Royal Mail parcel delivery days are Mon–Sat (excluding bank holidays).
Royal Mail Tracked 24
- Orders usually processed and shipped within 1 business day. Longer during busy periods.
- Royal Mail parcel delivery days are Mon–Sat (excluding bank holidays).
Dolls Houses & Basements
- Remote locations (Northern Ireland, Channel Islands, Scottish Highlands & Islands) may incur additional charges. We will contact you with a shipping quote after your order is placed, or email info@minimumworld.com beforehand.
- Some dolls houses ship directly from our supplier's UK warehouse. Your purchase contract remains with Minimum World.
Express Courier Delivery
- Priority processing; orders placed before 1pm GMT ship the same day (Mon–Fri, excluding public holidays).
- Delivery days for specialist couriers are usually Mon–Fri.
- If you need delivery on a specific day, contact info@minimumworld.com (additional charges may apply).
- Usually shipped with DPD Local, DPD or DHL. We may use other providers when appropriate.
- Excludes Northern Ireland, Scottish Highlands & Islands, the Channel Islands, and other remote postcodes (AB31-56, BT all, FK17-21, GY all, HS1-9, IV all, JE all, KA27-28, KW1-17, PA20-78, PH15-26, PH30-99, PO30-41, ZE all). Express options to these areas may be available on request for an additional charge.
| Option | Carrier | Times | Price | Free Over |
|---|---|---|---|---|
| Standard Delivery | Royal Mail | 7–14 business days | $12.95 | FREE over $75 |
| Express Delivery | DHL | 3–7 business days | $49.95 | FREE over $275 |
| Dolls House Kits | DHL | 3–7 business days | Free shipping included with most kits — please check individual products. | |
More information for USA delivery
General information
- Delivery time estimates are guidelines; customs processing, postal strikes, and weather may affect speeds.
- Some products may not be deliverable to international destinations (see product pages).
- Import taxes may apply — check with your local customs office.
Standard tracked delivery
- Usually processed and shipped within 2 business days.
- Shipped with Royal Mail (UK) and delivered by USPS.
Express delivery
- Priority processing; orders placed before 1pm GMT ship the same day (Mon–Fri, excluding public holidays).
- Usually shipped with DHL Express (provider may vary). Remote-area surcharges may apply.
Dollhouses & Basements
- Require a specialist courier. Some kits include shipping in their price.
- Contact info@minimumworld.com for a quote.
- Some kits ship directly from our supplier; your contract remains with Minimum World.
| Option | Carrier | Times | Price | Free Over |
|---|---|---|---|---|
| Standard Delivery | Royal Mail | 8–14 business days | A$15.95 | FREE over A$100 |
| Express Delivery | DHL | 3–7 business days | A$49.95 | FREE over A$395 |
| Dolls House Kits | DHL | 4–7 business days | We will contact you for a quote once your order is placed. | |
More information for Australia delivery
General information
- Delivery times are guidelines and may be affected by customs, strikes, or weather.
- Some products may not be deliverable to certain destinations (see product pages).
- Import taxes may be payable on arrival — check local tariffs.
Standard tracked delivery
- Usually processed and shipped within 2 business days.
- Shipped with Royal Mail (UK) and delivered by Australia Post.
Express delivery
- Priority processing; orders before 1pm GMT ship same day (Mon–Fri, excluding public holidays).
- Usually shipped with DHL Express (provider may vary). Remote-area surcharges may apply.
Dolls Houses & Basements
- Bulky items require a specialist courier and don't qualify for free shipping.
- Contact info@minimumworld.com for a quote.
- Some items ship directly from our supplier; your contract remains with Minimum World.
| Option | Carrier | Times | Price | Free Over |
|---|---|---|---|---|
| Standard Delivery | Royal Mail | 6–10 business days | €9.95 | FREE over €95 |
| Dolls House Kits | DHL | 2–7 business days | We will contact you for a quote once your order is placed. | |
More information for EU delivery
General information
- UK VAT is not charged on EU orders. Local VAT is applied at the border by the carrier before delivery.
- Some EU orders may be subject to additional customs duties — check with your local customs office.
- Delivery time estimates are guidelines only.
Standard tracked delivery
- Usually processed and shipped within 2 business days.
- Shipped with Royal Mail (UK) and delivered by your country's domestic postal service.
Express delivery
- Contact info@minimumworld.com for express options (additional charges apply).
Dolls Houses & Basements
- Bulky items require a specialist courier and don't qualify for free shipping.
- Contact info@minimumworld.com for a quote.
| Option | Carrier | Times | Price | Free Over |
|---|---|---|---|---|
| Standard Delivery | Royal Mail | 7–14 business days | £9.95 | — |
| Dolls House Kits | DHL | 3–7 business days | We will contact you for a quote once your order is placed. | |
More information for international delivery
General information
- Delivery times are guidelines; customs, strikes, and weather may affect speeds.
- Some products may not be deliverable to international destinations (see product pages).
- Import taxes may apply — check local tariffs.
- Other terms apply to Mexico, Brazil, and South Africa — contact us for details.
- Unfortunately we are unable to ship to Russia at present.
Standard tracked delivery
- Usually processed and shipped within 2 business days.
- Shipped with Royal Mail (UK) and delivered by your country's domestic postal service.
Express delivery
- Contact info@minimumworld.com for express options (additional charges apply).
Dolls Houses & Basements
- Bulky items require a specialist courier and don't qualify for free shipping.
- Contact info@minimumworld.com for a quote.
Seasonal
Christmas cut-off dates
UK Delivery
Order by these dates
- Standard Delivery (Royal Mail 48) — last order Thu 18th
- Standard Delivery (Royal Mail 24) — last order Thu 18th
- Express Delivery (DPD Local) — last order Mon 22nd before 1pm
- Dolls Houses — last order Tue 16th
International
Order by these dates
- Express Shipping (DHL) — last order Tue 16th
Important
Holiday period notices
Ordering over Christmas
The website remains open for orders throughout the holiday season. Our office and warehouse will be closed from 24th Dec – 28th Dec. Orders placed during this period will be shipped the week commencing 29th Dec.
Dolls House Kits
Some kits (Streets Ahead & Dolls House Emporium brands) ship directly from the manufacturer. Any kit ordered 18th Dec – 4th Jan will be shipped the week commencing 5th Jan.
Gift Vouchers
Last issue date for e-gift vouchers is 23rd Dec. Last posting date for physical gift vouchers matches our regular order deadlines above.
Terms
The fine print
We aim to ship all orders within 3 business days (Monday to Friday, excluding UK public holidays). From time to time, delays in dispatch can occur during busy periods or due to unforeseen circumstances. Delivery time estimates given for each service are guidelines only; postal events beyond our control — such as customs processing, postal strikes, and adverse weather — may affect delivery speeds. We cannot guarantee delivery times unless previously agreed. If your goods are required urgently we recommend upgrading to an Express Delivery option or contacting us to discuss your requirements. Express orders placed before 1pm GMT will be shipped the same day, subject to stock availability.
Please ensure there will be someone available to receive the parcel at the delivery address, or that there is a safe place where parcels can be delivered securely. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carrier's), we will charge a redelivery fee which must be paid before re-sending the order. Minimum World is only responsible for the safe delivery of goods up until the point at which they are successfully delivered to the address provided.
Please note that delivery instructions cannot be acted upon and we are unable to add them to your order.
All of our parcels are shipped from England, UK. If your delivery address is outside of the UK, your order may be subject to import duties and taxes imposed by your government. You will be informed by the carrier of any applicable charges when the parcel reaches your destination, usually payable before release. You are responsible for payment of any such import duties and taxes — we have no control over these charges and cannot predict their amount. We advise you to contact your local customs office for further information before placing your order.
Please make sure to read our full delivery Terms & Conditions before you order.